Groups Reservation Specialist
Sydney, New South Wales
Permanent / Full Time
Closing Date: April 22nd, 2025
This position is based at Voyages Corporate Office, Sydney.
Our Sydney based Reservations team support people to make a trip of a lifetime to the heart of Australia. We provide support to our trade travel partners, helping them with bookings and questions via phone, email or chat. In doing so, we help trade partners with arrangements for guests visiting central Australia.
What's in it for you?
In addition to exposure to some of the greatest natural wonders of the world, hardworking team and positive work culture you will experience a hybrid working environment with flexible working from home. Competitive pay, resort discounts and travel to Ayers Rock Resort!
Your key role will see you:
Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. Through enriching experiences, incredible natural beauty, and a suite of activities and attractions we aspire to have every guests feeling...Just WOW.
More importantly, Voyages has a strong commitment to social responsibility and strive to give back and support the people and communities in which we operate through Indigenous training, employment and economic development.
If this sounds like the perfect opportunity to try something new, then please apply now!
Our Sydney based Reservations team support people to make a trip of a lifetime to the heart of Australia. We provide support to our trade travel partners, helping them with bookings and questions via phone, email or chat. In doing so, we help trade partners with arrangements for guests visiting central Australia.
What's in it for you?
In addition to exposure to some of the greatest natural wonders of the world, hardworking team and positive work culture you will experience a hybrid working environment with flexible working from home. Competitive pay, resort discounts and travel to Ayers Rock Resort!
Your key role will see you:
- Managing group reservations end-to-end, ensuring accuracy and alignment with trade partner requirements. This will include delivering superior customer service to respond to inbound calls, emails, and/or making outbound calls and writing outbound emails.
- Maximising Voyages revenue through closing sales opportunities, including opportunities to upsell or cross sell.
- Completing administrative processes that support the reservations process or other service issues.
- 2-3 years' experience in a Groups Reservations or similar customer service role within hotels, front office, or travel
- Opera Cloud experience preferred
- Knowledge of Microsoft Word, Excel, and Outlook
- Strong understanding of hotels, resorts, and their services
- Excellent communication and problem-solving skills
Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. Through enriching experiences, incredible natural beauty, and a suite of activities and attractions we aspire to have every guests feeling...Just WOW.
More importantly, Voyages has a strong commitment to social responsibility and strive to give back and support the people and communities in which we operate through Indigenous training, employment and economic development.
If this sounds like the perfect opportunity to try something new, then please apply now!
- A National Criminal History Check is a mandatory step in the recruitment process
- Hybrid Working Environment
- Be part of a company committed to social responsibility